http://www.steellong.com.cn/Steellong Wire Cloth Co., Ltd - RainbowSoft Studio Z-Blog 1.8 Arwen Build 81206en-ukCopyright Steellong Your WebSite. Some Rights Reserved.Mon, 06 Sep 2010 06:58:08 +0800sales@steellong.cn (steellong)http://www.steellong.com.cn/post/380.htmlFri, 14 Aug 2009 03:12:43 +0800http://www.steellong.com.cn/post/380.html
Slow Down
Even when English is the common language in a cross cultural situation, this does not mean you should speak at normal speed. Slow down, speak clearly and ensure your pronunciation is intelligible.

Separate Questions
Try not to ask double questions such as, "Do you want to carry on or shall we stop here?" In a cross cultural situation only the first or second question may have been comprehended. Let your listener answer one question at a time.

Avoid Negative Questions
Many cross cultural communication misunderstandings have been caused by the use of negative questions and answers. In English we answer 'yes' if the answer is affirmative and 'no' if it is negative. In other cultures a 'yes' or 'no' may only be indicating whether the questioner is right or wrong. For example, the response to "Are you not coming?" may be 'yes', meaning 'Yes, I am not coming.'

Take Turns
Cross cultural communication is enhanced through taking turns to talk, making a point and then listening to the response.

Write it Down
If you are unsure whether something has been understood write it down and check. This can be useful when using large figures. For example, a billion in the USA is 1,000,000,000,000 while in the UK it is 1,000,000,000.

Be Supportive
Effective cross cultural communication is in essence about being comfortable. Giving encouragement to those with weak English gives them confidence, support and a trust in you.
Check Meanings
When communicating across cultures never assume the other party has understood. Be an active listener. Summarise what has been said in order to verify it. This is a very effective way of ensuring accurate cross cultural communication has taken place.

Avoid Slang
Even the most well educated foreigner will not have a complete knowledge of slang, idioms and sayings. The danger is that the words will be understood but the meaning missed.
Watch the humour
In many cultures business is taken very seriously. Professionalism and protocol are constantly observed. Many cultures will not appreciate the use of humour and jokes in the business context. When using humour think whether it will be understood in the other culture. For example, British sarcasm usually has a negative effect abroad.

Maintain Etiquette
Many cultures have certain etiquette when communicating. It is always a good idea to undertake some cross cultural awareness training or at least do some research on the target culture.
Cross cultural communication is about dealing with people from other cultures in a way that minimises misunderstandings and maximises your potential to create strong cross cultural relationships. The above tips should be seen as a starting point to greater cross cultural awareness.
]]>Business Etiquettehttp://www.steellong.com.cn/post/380.html#commenthttp://www.steellong.com.cn/http://www.steellong.com.cn/feed.asp?cmt=380http://www.steellong.com.cn/cmd.asp?act=tb&id=380&key=01bff077sales@steellong.cn (steellong)http://www.steellong.com.cn/post/378.htmlFri, 14 Aug 2009 02:55:19 +0800http://www.steellong.com.cn/post/378.htmlCross cultural communication is not the sole reserve of the business world. In fact, all of us in one form or another come across situations that require some kind of cross cultural communication and understanding.
One such situation is when communicating with foreigners. We all encounter people at work, on holiday or elsewhere who do not share the same language as us. Although we consider language the main means of communicating, language only represents 7% of what we communicate. There are many ways of overcoming the language barrier to allow for some cross cultural communication.
When faced with a situation in which there is no common language these points may help you to get your message across:

Say it without words
Use hands, arms, legs, gestures, facial expressions and everything else your charades experience has taught you.
Use emotions
Even in our own language and culture we do not always use language to express fright, frustration, anger or joy. Emotions transcend linguistic barriers.
Try out words
Sometimes we share common words and we do not know it. Additionally people from different cultures will have a passive knowledge of English gained through the media. Try saying the word slowly or with a different pronunciation.

Draw it
If you really cannot explain "milk" to the Greek shop owner draw the cow, the udders and the milk. Pictures speak louder than words. Most cultures will be able to spot what you are getting at straight away.

Ask for help
I f there are others around you do not be shy to ask for their assistance. It is often possible to find a willing translator.

Confirm meanings
If you are unsure whether the message has been understood confirm meanings. When doing so do not ask, "Do you understand?" as the answer will often be "yes" even if it is "no". Try re-phrasing what you have agreed or discussed.

Be patient
The key to overcoming the language barrier is to exercise patience. It is not your fault or the other person"s that you cannot speak each others language.

The above points will help you to overcome cross cultural communication problems and ensure you manage to get your message across in one form or another
]]>Business Etiquettehttp://www.steellong.com.cn/post/378.html#commenthttp://www.steellong.com.cn/http://www.steellong.com.cn/feed.asp?cmt=378http://www.steellong.com.cn/cmd.asp?act=tb&id=378&key=81631ea2sales@steellong.cn (steellong)http://www.steellong.com.cn/post/377.htmlFri, 14 Aug 2009 02:48:56 +0800http://www.steellong.com.cn/post/377.htmlIncreasingly business cards need to be translated into foreign languages to ensure the receiver understands who you are and who you work for. However, translating a business card is not a simple as literally translating one language into another. There are many linguistic and cultural considerations one must take into account. In order to assist those needing their business cards translated the following ten tips are presented:
1 - Always have your business cards translated by a translator or translation agency. Your neighbour or friend may be capable of translating but to ensure the most suitable and professional language is used, use an expert.
2 - Try and have business cards printed only on one side and in one language. In many countries people will write on the back of your card. However, this is not always necessary and if there is a considerable amount of text you may use both sides.
3 - Keep your business card simple. All the receiver needs to know is who you are, your title, your company and how to contact you. The rest is superfluous. This also helps keep your translation costs down.
4 - Ensure the translator translates your title accurately. In some cases, due to the Western liking of complicated titles such "Associate Director of Employer Solutions", this is not always easy. It is critical the receiver understands your position within a company. Therefore simplify your title as much as possible.
5 - Do not translate your address. All this does is help the reader pronounce your address. If they ever posted you anything the postman will be scratching his/her head.
6 - It can be useful to transliterate names including company names. This then helps the receiver pronounce them properly.
7 - Make sure numbers are arranged in the correct format. For example, if for any reason you need to write a date on a business card consider the local equivalent for dates - i.e. in Europe dates are written as date/month/year or in the Islamic world the Hijri calendar is used.
8 -Ensure you use the correct language when having your business card translated. If you are travelling to China you would need Simplified Chinese, whereas if you were travelling to Taiwan you would need Traditional Chinese. Similar differences exist in many parts of the world where language may have political consequences, i.e. the area formerly known as Yugoslavia.
9 - Try and research whether there are any cultural nuances that make a business card attractive in another culture. For example in China, using red and gold is considered auspicious.
10 - Finally, always learn a bit about the cultural dos and don'ts of giving/receiving business cards in foreign countries. Which hands should be used? What should one say? Where should you keep it? Can you write on it?
Although technological gains over the past few decades have fundamentally changed the way people across the world contact and communicate with one another, it is sill the humble paper business card that acts as the initial glue which binds two business people together. Within the international fold, having your business card translated into a foreign language goes a long way in making an impression and forming relationships.
]]>Business Etiquettehttp://www.steellong.com.cn/post/377.html#commenthttp://www.steellong.com.cn/http://www.steellong.com.cn/feed.asp?cmt=377http://www.steellong.com.cn/cmd.asp?act=tb&id=377&key=7967bccasales@steellong.cn (steellong)http://www.steellong.com.cn/post/376.htmlFri, 14 Aug 2009 02:46:16 +0800http://www.steellong.com.cn/post/376.htmlIf you feel comfortable around someone and vice versa, better communication and mutual trust will develop. This comfort zone is realised through presenting yourself effectively. Business etiquette helps you achieve this.
Business etiquette revolves around two things. Firstly, thoughtful consideration of the interests and feelings of others and secondly, minimising misunderstandings. Both are dependent upon self conduct. Business etiquette polishes this conduct.
Business etiquette varies from region to region and country to country. For the international business person, focusing too deeply on international business etiquette would leave no time for business. However, there are some key pillars upon which good business etiquette is built.
Behaviour
Your manners and attitude will speak volumes about you. They will point to your inner character. If you come across selfish, undisciplined or uncouth your relationship is unlikely to prosper. Appropriate business etiquette promotes positive traits.
Honesty
A reputation for delivering what you say will deliver goes a long way in the business world. Remember, a reputation for integrity is slowly gained but quickly lost. Understanding a particular country's business etiquette provides a framework in which you can work without fear of crossing boundaries in terms of agreements, promises and contracts.
Character
Your character refers to what you as an individual bring to the business table. Proper business etiquette allows you to exhibit your positive qualities. For example, knowing when to be passionate and not emotional or self-confident without being arrogant. Just through learning another's business etiquette you demonstrate an open-mindedness which will earn respect.
Sensitivity
Sensitivity and consideration underlie all good business etiquette. Being prepared for foreign ways and methods and responding thoughtfully is achieved through experience and business etiquette know-how. By avoiding misunderstandings and misinterpretations through business etiquette you lay foundations for a strong business relationship.
Diplomacy
Avoiding thoughtless words and actions protects you from negative consequences. Impulse often leads a business person astray. Business etiquette encourages the careful thought of the interests of others and choosing acceptable forms of expression.
Appearance
Dressing appropriately, standing and sitting in the right place at the right time, good posture and looking physically presentable are all elements in making a good impression. Business etiquette teaches you how to suitably present yourself and what to avoid.
Analysing, understanding and implementing the above will help you recognise what business etiquette is and how it should be employed within the business world.
For the international business person business, etiquette acts as a key. It locks the doors of poor communication and misunderstandings and opens doors to successful business relationships.

]]>Business Etiquettehttp://www.steellong.com.cn/post/376.html#commenthttp://www.steellong.com.cn/http://www.steellong.com.cn/feed.asp?cmt=376http://www.steellong.com.cn/cmd.asp?act=tb&id=376&key=ef67eb8esales@steellong.cn (steellong)http://www.steellong.com.cn/post/375.htmlFri, 14 Aug 2009 02:33:35 +0800http://www.steellong.com.cn/post/375.htmlA lack of cross cultural understanding can lead to misunderstandings which may result in offense. Cross cultural awareness and an understanding of foreign etiquette is important for today's globe trotting business person.
One area of importance in cross cultural awareness is in the different gift giving etiquettes of the world. Understanding gift giving and the etiquette surrounding it can help international business people cement better relationships with foreign colleagues, clients or customers.
Cross cultural gift giving etiquette involves considering the following points:
 Who is receiving the gift? Is it a person or a group? What is the status of the receiver(s)?
 What types of gifts are acceptable or unacceptable?
 What is the protocol associated with gift giving and receiving?
 Should gifts be reciprocated?
In many countries such as in North America or the UK, gift giving is rare in the business world. In fact, it may carry negative connotations as gift giving could be construed as bribery. However, in many other countries, gift giving and its etiquette have a central place in business practices.

In order to highlight some of the different aspects of cross cultural gift giving etiquette a few examples shall be presented.
Gift Giving Etiquette in China 
It is the proper etiquette for gifts to be exchanged for celebrations, as thanks for assistance and even as a sweetener for future favours.
 It is however important not to give gifts in the absence of a good reason or a witness.
 When the Chinese want to buy gifts it is not uncommon for them to ask what you would like.
 It would be wise to demonstrate an appreciation of Chinese culture by asking for items such as ink paintings or tea.
 Business gifts are always reciprocated. Not to do so is bad etiquette.
 When giving gifts do not give cash.
 Do not be too frugal with your choice of gift otherwise you will be seen as an "iron rooster", i.e. getting a good gift out of you is like getting a feather out of an iron rooster.
 Depending on the item, avoid giving one of something. Chinese philosophy stresses harmony and balance, so give in pairs.
Gift Giving Etiquette in Japan
Gift-giving is a central part of Japanese business etiquette.
 Bring a range of gifts for your trip so if you are presented with a gift you will be able to reciprocate.
 The emphasis in Japanese business culture is on the act of gift-giving not the gift itself.
 Expensive gifts are common.
 The best time to present a gift is at the end of your visit.
 A gift for an individual should be given in private.
 If you are presenting a gift to a group of people have them all present.
 The correct etiquette is to present/receive gifts with both hands.
 Before accepting a gift it is polite to refuse at least once or twice before accepting.
 Giving four or nine of anything is considered unlucky. Give in pairs if possible.
Gift Giving Etiquette in Saudi Arabia 
Gifts should only be given to the most intimate of friends.
 Gifts should be of the highest quality.
 Never buy gold or silk as a present for men.
 Silver is acceptable.
 Always give/receive gifts with the right hand.
 Saudis enjoy wearing scent - itr. The most popular is oud which can cost as much as £1000 an ounce.
 It is not bad etiquette to open gifts when received.
The above are a few of many examples of cross cultural differences in gift giving etiquette. It is advisable to try and ascertain some facts about the gift giving etiquette of any country you plan to visit on business. By doing so, you maximise the potential of your cross cultural encounter.

]]>Business Etiquettehttp://www.steellong.com.cn/post/375.html#commenthttp://www.steellong.com.cn/http://www.steellong.com.cn/feed.asp?cmt=375http://www.steellong.com.cn/cmd.asp?act=tb&id=375&key=b89f3898sales@steellong.cn (steellong)http://www.steellong.com.cn/post/374.htmlFri, 14 Aug 2009 02:11:01 +0800http://www.steellong.com.cn/post/374.htmlA lack of cross cultural awareness can result in misinterpretations which may cause offense. Such outcomes may end in your reputation being tarnished and your business objectives impacted. Cross cultural understanding and appreciation of foreign etiquette is important for today's globe trotting business person to avoid such negative repercussions.
One area of importance in cross cultural awareness is the different dining etiquettes of the world. Understanding dining etiquette can help international business people polish their conduct and behaviour while dining or entertaining.
Cross cultural dining etiquette involves considering the following points:
 Seating - is there a protocol as to who sits where? Should one wait to be seated? Is it acceptable etiquette for men/women to sit next to one another?
 Eating - what utensils, if any, are used? Is it a knife and fork, hands or chopsticks? Is there any etiquette around using them?
 Body language - how should one sit? Is it bad etiquette to rest elbows on the table? If seated on the floor what is the correct position?
 Conversatoin - is the meal the proper place to engage in conversation? If so, is discussing business appropriate?
 The food - what foods are common to eat? Is it good etiquette to compliment the cook and how? Does one finish everything on the plate? Is it polite to ask for more.
 Home/restaurant - what differences in etiquette or protocol would there be? Does one take a gift to the home? Who pays the bill at a restaurant?
By way of outlining some of the cross cultural differences in dining etiquette across the world, the following countries shall be used as examples:
Dining Etiquette in Germany 
 It is good etiquette to remain standing until shown where to sit.
 Table manners are continental - fork in left hand and knife in right.
 Do not begin eating until the host signals to do so.
 It is bad etiquette to rest elbows on the table.
 Try and cut food with the fork as it compliments the cook by showing it is tender.
 Everything should be eaten on the plate.
 Indicate you have finished by lying the fork and knife parallel across the right hand side of the plate.

Dining Etiquette in Japan:
 An honoured guest sits at the centre of the table furthest from the door and begins eating first.
 Learn to use chopsticks - never point them, never pierce food with them, rest them on the chopstick rest when breaking for drink or chat.
 It is good etiquette to try a bit of everything.
 Conversation is subdued.
Dining Etiquette in Turkey:
 Meals are a social affair. Conversations are animate and loud.
 The head of the family or honoured guest is served first.
 It is good etiquette to insist the most senior is served first instead of you.
 Asking for more food is a compliment.
 If taken to a restaurant, Turkish dining etiquette has strict rules that the one who extended the invitation must pay.
Dining Etiquette in the USA:
 The fork is held in the right hand and is used for eating.
 To use the knife, the fork is switched to the left hand. To continue eating, the fork is switched back to the right hand.
 If you are more comfortable eating in the Continental manner it will not offend anyone.
 Foods or drinks can be refused without causing offense.
 Many foods are eaten by hand.
Dining Etiquette in the Middle East: 
Guests are honoured with prime choice of meats - head, eyes, etc.
 Eaten with right hand only.
 Meat is torn by holding down the piece against the dish and ripping off a desired amount with forefinger .and thumb pressed together
 Rice is scooped up.
 Do not be afraid of making a mess.
 If you are finished leave food on your plate otherwise it will be filled immediately.
 It is proper etiquette to compliment the host on the food and his hospitality.
The above are a very small number of examples of cross cultural differences in dining etiquette. It is prudent to try and ascertain some facts about the dining etiquette of any country you plan to visit on business. By doing so you present yourself to the best of your ability and maximise the potential of your business trip


]]>Business Etiquettehttp://www.steellong.com.cn/post/374.html#commenthttp://www.steellong.com.cn/http://www.steellong.com.cn/feed.asp?cmt=374http://www.steellong.com.cn/cmd.asp?act=tb&id=374&key=b6a729f7sales@steellong.cn (steellong)http://www.steellong.com.cn/post/372.htmlFri, 14 Aug 2009 01:59:09 +0800http://www.steellong.com.cn/post/372.htmlLooks
Here are some expectations on looks. It should be the same in most countries.
•Front hair should not covering your eyes
•Long hair should be tied in the back
•Beard and mustache should be shaved or at least look presentable
•Accessories and jewelries should be basic and simple
•Socks should match the color of the suit
Trading Business Cards
Japanese people treat business cards as if it is the card owner's face, so they treat them with extra care and they expect you to do the same.
Here is a step-by-step guide on how to exchange business cards in Japan.
•Both ends must put their jacket on if they have them
•Stand up and face each other
•Visitor pulls out the business card first
•Visitor holds the business card with both hands
•Visitor says the company name followed by their name
•Visitor hands it to the receiver with the business card facing towards them
•Pause and stare at the business card and ( pretend to ) memorize the information
•Store the business card in a safe place
•Now the receiver repeats the steps above
When exchanging with multiple people, exchange the business card in their order of importance of the visitor. If there are people high in rank assisting you, allow them to exchange with every visitor first.

]]>Business Etiquettehttp://www.steellong.com.cn/post/372.html#commenthttp://www.steellong.com.cn/http://www.steellong.com.cn/feed.asp?cmt=372http://www.steellong.com.cn/cmd.asp?act=tb&id=372&key=2a4d2a60sales@steellong.cn (steellong)http://www.steellong.com.cn/post/334.htmlTue, 11 Aug 2009 03:23:31 +0800http://www.steellong.com.cn/post/334.htmlNapkin Use
The meal begins when the host unfolds his or her napkin. This is your signal to do the same. Place your napkin on your lap, completely unfolded if it is a small luncheon napkin or in half, lengthwise, if it is a large dinner napkin. Typically, you want to put your napkin on your lap soon after sitting down at the table (but follow your host's lead). The napkin remains on your lap throughout the entire meal and should be used to gently blot your mouth when needed. If you need to leave the table during the meal, place your napkin on your chair as a signal to your server that you will be returning. The host will signal the end of the meal by placing his or her napkin on the table. Once the meal is over, you too should place your napkin neatly on the table to the right of your dinner plate. (Do not refold your napkin, but don't wad it up, either.)
Ordering
If, after looking over the menu, there are items you are uncertain about, ask your server any questions you may have. Answering your questions is part of the server's job. It is better to find out before you order that a dish is prepared with something you do not like or are allergic to than to spend the entire meal picking tentatively at your food.
An employer will generally suggest that your order be taken first; his or her order will be taken last. Sometimes, however, the server will decide how the ordering will proceed. Often, women's orders are taken before men's.
As a guest, you should not order one of the most expensive items on the menu or more than two courses unless your host indicates that it is all right. If the host says, "I'm going to try this delicious sounding cheesecake; why don't you try dessert too," or "The prime rib is the specialty here; I think you'd enjoy it," then it is all right to order that item if you would like.
"Reading" the Table Setting
Should you be attending a formal dinner or banquet with pre-set place settings, it is possible to gain clues about what may be served by "reading" the place setting. Start by drawing an imaginary line through the center of the serving plate (the plate will be placed in the center of your dining space). To the right of this imaginary line all of the following will be placed; glassware, cup and saucer, knives, and spoons, as well as a seafood fork if the meal includes seafood. It is important to place the glassware or cup back in the same position after its use in order to maintain the visual presence of the table. To the left of this imaginary line all of the following will be placed; bread and butter plate (including small butter knife placed horizontally across the top of the plate), salad plate, napkin, and forks. Remembering the rule of "liquids on your right" and "solids on your left" will help in allowing you to quickly become familiar with the place setting.
Use of Silverware
Choosing the correct silverware from the variety in front of you is not as difficult as it may first appear. Starting with the knife, fork, or spoon that is farthest from your plate, work your way in, using one utensil for each course. The salad fork is on your outermost left, followed by your dinner fork. Your soupspoon is on your outermost right, followed by your beverage spoon, salad knife and dinner knife. Your dessert spoon and fork are above your plate or brought out with dessert. If you remember the rule to work from the outside in, you'll be fine.
There are two ways to use a knife and fork to cut and eat your food. They are the American style and the European or Continental style. Either style is considered appropriate. In the American style, one cuts the food by holding the knife in the right hand and the fork in the left hand with the fork tines piercing the food to secure it on the plate. Cut a few bite-size pieces of food, then lay your knife across the top edge of your plate with the sharp edge of the blade facing in. Change your fork from your left to your right hand to eat, fork tines facing up. (If you are left-handed, keep your fork in your left hand, tines facing up.) The European or Continental style is the same as the American style in that you cut your meat by holding your knife in your right hand while securing your food with your fork in your left hand. The difference is your fork remains in your left hand, tines facing down, and the knife in your right hand. Simply eat the cut pieces of food by picking them up with your fork still in your left hand.
When You Have Finished
Do not push your plate away from you when you have finished eating. Leave your plate where it is in the place setting. The common way to show that you have finished your meal is to lay your fork and knife diagonally across your plate. Place your knife and fork side by side, with the sharp side of the knife blade facing inward and the fork, tines down, to the left of the knife. The knife and fork should be placed as if they are pointing to the numbers 10 and 4 on a clock face. Make sure they are placed in such a way that they do not slide off the plate as it is being removed. Once you have used a piece of silverware, never place it back on the table. Do not leave a used spoon in a cup, either; place it on the saucer. You can leave a soupspoon in a soup plate. Any unused silverware is simply left on the table.

]]>Business Etiquettehttp://www.steellong.com.cn/post/334.html#commenthttp://www.steellong.com.cn/http://www.steellong.com.cn/feed.asp?cmt=334http://www.steellong.com.cn/cmd.asp?act=tb&id=334&key=d6a2e601sales@steellong.cn (steellong)http://www.steellong.com.cn/post/333.htmlTue, 11 Aug 2009 02:57:37 +0800http://www.steellong.com.cn/post/333.htmlAn Outdated Business Rule – Only Introduce Men to Women
Situations Where Social and Business Introduction Rules Are the Same
In both business and social situations, you should always introduce:
 Younger people to older people;
 Junior ranking professionals to senior ranking professionals;
 Business contacts and staff to clients;
 Personal acquaintances and family members to business professionals when attending a business function; and
 Guests to their hosts.

In other words, as a show of respect introduce those of a lower status to those of a higher status whether it that means a social or professional status. As antiquated and unfair as this may sound, this protocol for introducing people is still considered socially acceptable (and often expected) in the U.S. and many other countries.

Differences Based on Discriminatory Practices are not Status Indicators
It is important to note that under no circumstances should you use introduction rules to socially define people of another race, color, religion, or sexual preference as a someone of a lower status. To do so would be purely inappropriate and discriminatory.
The purpose of "designed" introductions is to show respect for presumed social order based on position or accomplishment, and not to demean or "classify" other people as being inferior.
Social Protocol for Introducing People in a Business Situation
In a business setting, always introduce people by saying their title and full name first, and then follow with a brief interesting or relevant piece of information about the people you are introducing.
Example: When introducing Sally Rider, one of your advertising and marketing managers, to Dr. Jennifer Wilkins, a business client, you introduce Sally (a subordinate employee) to the senior professional (in this case, the client):
"Dr. Jenkins, this is Sally Rider, our top advertising and marketing executive who will be personally handling your account with us. Sally, this is Dr. Jennifer Wilkins. She heads the women's education department at the Advanced Institute for Business Women. Dr. Wilkins is interested in new ways to market their education programs to women."

If the person you are introducing has no title, you do not know their title, or it would seem too formal for a particular setting, you can offer their name first, but still followed with information about what they do:
Example: This is Margaret Dixon. She heads up the new software development team at ABCDE, Inc.

How to Respond to an Introduction
When someone has just been introduced to you, your response should be genuine, short, and simple. You should also should repeat the person’s name at the end of your greeting.
Repeating the name of the person you were just introduced to serves two purposes: it shows polite respect and it helps you to remember the person’s name. You can also add a brief comment about the person (not about yourself):
Examples:
”It is so nice to meet you, Dr. Wilkins. I have followed your work for years with much enthusiasm.”

”It is wonderful to finally meet you, Dr. Wilkins. I look forward to working with you.”
]]>Business Etiquettehttp://www.steellong.com.cn/post/333.html#commenthttp://www.steellong.com.cn/http://www.steellong.com.cn/feed.asp?cmt=333http://www.steellong.com.cn/cmd.asp?act=tb&id=333&key=4d1db27bsales@steellong.cn (steellong)http://www.steellong.com.cn/post/332.htmlTue, 11 Aug 2009 02:56:32 +0800http://www.steellong.com.cn/post/332.html2.Ensure the number you have is correct. If you do disturb someone and it’s the wrong number then ‘please’ have the decency to say, “I’m so sorry! I have the wrong number!” That individual may be ill, in a wheelchair, or elderly, etc, so you should show respect and apologize for their inconvience

3.When someone answers the phone don’t be harsh and abrupt by telling them what you want first. This confuses them and makes them wonder who you are. You also appear very rude, which is bad if you need a favour from them. It gives the wrong impression before you start! And don’t say, “Who is this?” You phoned them, so introduce yourself and state who you are and what you want – politely! For example; say “Hello, my name is Mrs. Peppermint, I'd like to speak to Mrs. Sally Lemon. Is she available?” Or if you are making inquiries, state; “Hello, this is Mrs. Peppermint. I saw an advert in the local paper for a shop assistant; is that position still open?” When finished, say, “Thank you for your help. Goodbye” and be genuine! Now ensure you give them time to say ‘Goodbye’ too!!
4.Give people a chance to answer their phone! They could be outside in their garden, knitting, baking, washing the car or at another end of the house. Don’t just ring three times and hang up! It's annoying when you stopped doing something, go into the lounge to answer and just as it gets to your ear the caller hangs up
5.If you must carry on two conversations at once you should always excuse yourself from one and resume it later. Say, "I'm sorry, can you hold on a minute; my boss is telling me something", and wait for the person's answer. If the personal conversation will last more than a minute, it would be better to ask, "Can I call you back? My mother needs to talk to me and it may take a few minutes"
6.When on the phone, don't talk with others in the room. What's worse than having a phone conversation with one who chats, perhaps not listening to what you're saying, and you can't tell if they are speaking to you or others.
7.Avoid using the computer while on the phone unless it's part of customer services. It is extremely rude and unpleasant when someone makes you listen to a clacking keyboard
8.Improve your manners when speaking. Here are other common etiquette mistakes and their solutions:
Never say "Yeah". It's "Yes" or preferably "Yes, please".
It's never "Huh?" or "What?", it's "Pardon?"
Instead of "Nah", say "No, thank you."
Always use "May I...?" instead of "Can I?"
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